The Somerset-Pulaski County 911 Dispatch Center experienced a disruption in receiving mobile and VoIP (Voice over Internet Protocol) calls via the emergency lines (dialing 9-1-1) for most of the afternoon on Saturday.
Just before 12:30 p.m., the dispatch center issued a Code RED alert to citizens -- particularly Spectrum and wireless customers -- advising them that they should call the center's non-emergency/administrative number (606-678-5008) if they were needing assistance.
911 Director Aaron Ross told the newspaper that within 10 minutes of that alert, calls were coming through that administrative line and dispatching resumed as normal until wireless service could be restored around 6 p.m.
A definitive cause had not been determined at press time, though Ross said he'd been told by a Windstream Communications technician that there had been a fiber cut between Nicholasville and Lancaster as well as the replacement of another bit of hardware in the Mt. Vernon area. While Windstream itself doesn't offer wireless or VoIP services, the company's trunk lines do allow fiber optic connectivity for such carriers.
A similar incident outage disrupted service for roughly seven hours last July. Ross said Saturday that he is hoping to meet with technicians from carriers serving the area in the near future to gain a better understanding of how such outages can be prevented.